Last updated: 24 September 2026
Polar Heating Ltd (“we”, “us” and “our”) provides plumbing and heating services. This policy explains how we use personal information when you visit polarheating247.co.uk, contact us, request a quote or use our services.
Who we are
Polar Heating Ltd is responsible for the personal information described in this policy. You can contact us about privacy matters at:
Polar Heating Ltd
Bethemek, Newtown Ln
Corfe Mullen, Wimborne
BH21 3EY
Email: polarheating@hotmail.co.uk
Information we collect
When you contact us or use our services, we may collect your name, contact details, property address and the information you give us about the work you need. We also keep correspondence, quotes and invoices.
If you use our website contact form, your message goes to our email inbox and the website dashboard. When you visit the website, technical information about your visit may also be collected through cookies and Google Analytics, as explained below.
We usually obtain information directly from you. Sometimes another person, such as a landlord or someone arranging work at your property, may give us the details needed to respond to an enquiry or carry out a job.
Why we use your information
| What we do | Our lawful basis |
|---|---|
| Respond to enquiries, prepare quotes and arrange work | Taking steps at your request before entering a contract |
| Carry out agreed work and communicate with you about it | Performing a contract |
| Keep quotes, invoices and relevant business records | Our legitimate interests in managing our business and resolving queries; or a legal obligation where records must be kept by law |
| Maintain the security and operation of the website | Our legitimate interests in running a secure website |
| Use Google Analytics to understand how visitors use the website | Your consent, where required for analytics cookies |
Our legitimate interests are the practical business needs described in the table. We do not use your details to send promotional emails or texts.
We need enough contact and job information to respond to an enquiry and provide a quote or service. Without it, we may be unable to do so.
Who has access to your information
Authorised people within Polar Heating Ltd can access information needed for their work. Precision Presence manages the website for us and can access contact-form submissions in the website dashboard. Hostinger hosts the website. Google provides Google Analytics and may receive information about website visits when analytics is enabled.
We do not routinely give enquiry details to other businesses for their own marketing. We may disclose information if required by law or where necessary to establish, exercise or defend a legal claim.
How long we keep information
We do not currently use a fixed deletion schedule for quotes and invoices. We keep records according to whether they are still needed to deal with enquiries, provide services, answer questions about work, meet accounting and tax obligations, or handle a potential dispute. We should review stored information and securely delete or anonymise it when it is no longer needed.
The retention of website analytics data depends on the settings used for our Google Analytics account.
Cookies and Google Analytics
Our website uses Google Analytics to help us understand how visitors use it. Analytics may use cookies or similar technologies to collect information such as pages viewed, approximate location, device details and interactions with the site. The website displays a cookie banner through which you can make a choice about cookies. You can also manage cookies in your browser settings.
Cookies needed for the website to work may be used without consent. Analytics cookies should run only after you consent to them. If you decline analytics cookies, the website should still be available to you.
Processing outside the UK
Our website and analytics providers may process information outside the UK. We will provide details of any applicable international transfer arrangements on request. The countries involved and the transfer arrangements should be checked against the Hostinger and Google services in use.
Your rights
Depending on the circumstances, you may have the right to access your personal information, correct it, ask us to delete it, restrict its use, object to its use, or receive a portable copy. Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before you withdrew it.
You have the right to object to our use of your information where we rely on legitimate interests.
To make a request, email polarheating@hotmail.co.uk. We may need to confirm your identity before responding.
Complaints
Please contact us if you are concerned about how we use your information. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy if the way we use personal information changes. The date at the top will show when it was last updated.